Frequently Asked Questions(FAQ)
Q1. What products does Abru Classic offer?
Answer: Abru Classic specialises in elegant fashion scarves designed for everyday wear, work, travel, and special occasions.
Q2. Do you ship throughout the United Kingdom?
Answer: Yes. We currently ship orders within the United Kingdom only.
Q3. How long does order processing take?
Answer: Orders are usually processed within 1–2 business days after payment has been successfully confirmed.
Q4. How long does delivery take?
Answer: Delivery typically takes 2–4 business days after your order has been dispatched.
Q5. Can I track my order?
Answer: Yes. Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Q6. How much does shipping cost?
Answer: Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Q7. Can I change or cancel my order?
Answer: Please contact us as soon as possible. We will do our best to assist if your order has not yet been processed.
Q8. Which payment methods do you accept?
Answer: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q9. Is my payment secure?
Answer: Yes. All payments are processed through secure and encrypted payment gateways to protect your personal and payment information.
Q10. What is your return policy?
Answer: Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Returns & Refunds Policy.
Q11. Do you offer exchanges?
Answer: No. We do not offer direct exchanges. If you require a different item, please return the eligible product and place a new order separately.
Q12. How long do refunds take?
Answer: Approved refunds are generally processed within 14 business days, depending on your bank or payment provider.
Q13. What should I do if my order arrives damaged?
Answer: Please contact us within 24 hours of delivery with your order number and photographs of the damaged item.
Q14. What if I receive the wrong item?
Answer: Contact our customer support team immediately, and we will work to resolve the issue as quickly as possible.
Q15. Do you have a physical shop?
Answer: No. Arbu Classic operates exclusively as an online store.
Q16. Do you offer local collection?
Answer: No. We do not offer local collection or in-store collection services.
Q17. How can I contact customer support?
Answer: You can contact us by email at contact@abruclassic.store or by phone at
+44 207 033 6623 during business hours.
Q18. What are your business hours?
Answer: Our customer support team is available Monday – Friday, 9:00 AM – 5:00 PM (GMT:+1).
Q19. Where is Abru Classic located?
Answer: Our business address is:
314 Bethnal Green Road,London E2 0AG,United Kingdom
Q20. How can I contact Abru Classic?
Answer:
Business Email: contact@abruclassic.store
Business Phone: +44 207 033 6623
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT:+1)