Returns & refund policy
At Abru Classic, customer satisfaction is important to us. We want every customer to enjoy a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 30 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, tags, and accessories.
- The item must not show signs of wear, damage, or alteration.
- Returns that do not meet these requirements may be declined.
How to Request a Return
To start a return, please contact our customer support team at:
Please include:
- Order Number
- Customer Name
- Reason for the return
- Photographs of the item (if applicable)
Our team will review your request and provide further instructions if your return is eligible.
Return Time Frame
Customers have 30 days from the date their order is delivered to request a return.
Return requests submitted after this period may not be accepted and may not qualify for a refund.
Return Shipping
For approved returns, customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- The incorrect product was received
Original shipping charges are not refundable unless required by applicable law.
Customers are responsible for arranging return shipping unless otherwise instructed by Abru Classic.
Return Inspection Process
Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.
The inspection includes checking that:
- The item is unused and in its original condition
- All packaging, tags, and accessories are included
- The item is free from damage
Refunds will only be approved after the returned item has successfully passed inspection.
Exchanges
At this time, Abru Classic does not offer direct product exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order separately.
Restocking Fee
Abru Classic does not charge any restocking fees for approved returns.
Non-Returnable Items
The following items are not eligible for return:
- Items returned after the 30-day return period
- Items that have been used, damaged, or altered
- Items missing original packaging, tags, or accessories
- Clearance or final sale items clearly marked as non-returnable
Refund Eligibility
A refund may be issued after:
- The returned item has been received
- The item has been inspected
- The return request has been approved
If the return does not meet the eligibility requirements, we may be unable to issue a refund.
Refund Processing Time
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 14 business days for the refund to appear in your account after it has been processed.
The actual processing time may vary depending on:
- Your bank
- Credit or debit card provider
- Payment service provider
Missing or Delayed Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again
- Contact your card provider or payment service provider
- Contact your bank for further processing information
If your refund is still not received, please contact us at:
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Please provide:
- Order Number
- Description of the issue
- Clear photographs showing the problem
Our customer support team will review the information and work with you to provide an appropriate solution.
Business Information
Business Name: Abru Classic
Business Hours
Monday – Friday 9:00 AM – 5:00 PM (GMT:+1)
Business Email
Business Phone
+44 207 033 6623
Physical Mailing Address
314 Bethnal Green Road,London E2 0AG,United Kingdom
Online Store Notice
Abru Classic operates exclusively as an online store.
We do not provide:
- In-person shopping
- Warehouse visits
- Local collection services
All orders, returns, and customer support enquiries are handled online.
For any questions regarding returns or refunds, please contact us at: